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IT Support Solutions

Many of our customers have realized that they did not go into business with the intent of becoming an Information Technology company. Over the past few years our clients have noticed that their business relies on the dependability of their network infrastructure and the business applications that run on it. Meanwhile the complexity of supporting these business critical applications has increased and uptime is critical. As a result UpTime Solutions has designed support programs that allow our customers to concentrate directly on their core business, and rely on us to provide their company the UPTIME that their business critical applications demand.

Some of the products and services that we offer to help our customers achieve their goals are outlined below:

Network Support Agreements+ more info

  • On-Site Technical Resources
  • Remote Technical Resources
  • Guaranteed Response Times
  • Secure Web Portal to view Trouble Ticket Status

Microsoft Networking+ more info

  • Desktop Support Services
  • Server Support Services
  • Installation Services
  • Small Business Server Installation and Support
  • MS Exchange

LAN/WAN Infrastructure+ more info

  • Planning Services
  • Design Services
  • Installation Services
  • Performance Tuning and Quality of Service (QoS) deployment

IP Communications+ more info

  • Cisco IP Telephony Planning, Design, Installation and Support Services
  • Cisco Video Telephony and Conferezncing services
  • Cisco Web Collaboration Service

Help Desk+ more info

  • Remote Help Desk
  • On-Site Dispatch
 

Lifecycle Services Provided+ more info

  • System Design - UpTime Solutions will work with you determine your unique business needs and will then tailor the design to help you solve your business challenges.
  • Product Procurement - UpTime Solutions can be your one-stop shop for the full range of Cisco IP Telephony and Third-Party Products and Services all at very competitive prices.
  • Configuration - UpTime Solutions can configure and test all equipment at our Richmond Configuration Lab prior to delivering on-site, in an effort to reduce the costs associated with DOA’s.
  • Installation - UpTime Solutions will install and test all hardware and software solutions based upon a jointly developed and mutually agreed upon Scope of Work.
  • Support - UpTime is not our middle name, it is our first name and we take system support seriously. For a more comprehensive look at our support services please reference our NSA.

Vertical Solutions Provided+ more info

  • Manufacturing Solutions
  • Call Center Solutions
  • Legal Community Solutions
  • Financial Community Solutions
  • Retail Solutions
 
UpTime Solutions
3801 Gaskins Rd. Richmond, VA 23233
Ph: 804-237-1980 • Fax: 804-237-1989
e-mail: contact@uptimesolutions.com
 

Professional Services Group
IP Telephony - IP Contact Center :: CISCO Routing, Switching, and Wireless Networking :: Network Security Solutions :: Microsoft Infrastructure
IT Outsourcing FFB :: Network Service Agreement
Tru-Power/CEPE
UPS & Battery Service :: UPS Systems & Configuration :: Infrastructure Analysis, Power Audits and Design/Build Services
Critical Power Distribution & Surge Suppression :: Computer Room Cooling
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